Shipping policy

At Indikrafts, we carefully pack every order to ensure your handcrafted products reach you safely and securely. We aim to provide a smooth and reliable delivery experience across India.

1. Order Processing

• Orders are usually processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive an order confirmation once your order has been successfully placed.

2. Shipping & Delivery

• We offer shipping across India.
• Standard delivery usually takes 5–8 business days after dispatch.
• Delivery timelines may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.
• Remote and non-serviceable areas may require additional delivery time.

3. Shipping Charges

• Free shipping is available on orders above ₹999.
• For orders below ₹999, applicable shipping charges will be displayed at checkout before payment.

4. Order Tracking

Once your order has been dispatched, you will receive tracking details through your registered email address or phone number, where available.

You can use the tracking information to check the latest status of your shipment.

5. Delayed or Undelivered Orders

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to courier issues, weather conditions, public holidays, or other circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact our support team with your order number.

6. Incorrect Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

Indikrafts may not be responsible for delays or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

7. Damaged Package

If your package appears damaged at the time of delivery, please take photographs/videos of the package before opening it and contact us as soon as possible.

For assistance regarding damaged or incorrect items, please contact our customer support team with your order number and supporting photographs/videos.

8. Contact Us

For any shipping-related questions or assistance, please contact us through the details provided on our Contact Us page.